Terms of Service

1. Agreement to these Terms

Contact for legal / privacy notices: rom@illuminateavenue.com. Mailing address: RM Ventures LLC, 9172 Burrows Drive, Las Vegas, NV 89178.

Also read our Privacy Policy.

2. What Safari Awaits is (and is not)

2.1 Our services

• Editorial safari guides, comparisons, cost/timing tools, and related content;
• A matching / introduction service that may connect you with safari operators, travel advisors, or booking partners;
• Optional concierge-style qualification of your brief before partner routing.

2.2 What we are not

• We do not operate safari camps, charter flights, or ground tours ourselves;
• We are not an online travel agency shopping cart that tickets inventory in our own name as the supplier of your safari;
• We do not hold traveler funds for lodge deposits, land packages, or airfare as part of the standard matching model — you contract and pay the relevant supplier or booking partner directly under their terms;
• Content on the Site is for planning guidance, not a binding offer of travel inventory.

Commercial relationships (including our Outside Agents host relationship and African Travel Inc. as a primary booking rail for many fulfilled trips) are described in our Affiliate & Commercial Disclosure. That disclosure describes our business; these Terms govern use of the Site and our matching desk.

3. Eligibility

You must be at least 18 years old (or the age of majority where you live) to submit a match request or enter a planning engagement. You confirm that information you submit is accurate and that you are authorized to share contact details for other travelers in your party when you include them.

4. Match forms, leads & communications

When you submit a form (including get-matched / planning briefs), you authorize us to:

• Use your information as described in the Privacy Policy;
• Contact you about your request by email or phone;
• Share relevant details with selected partners to obtain quotes or check availability.

Submitting a form does not create a booking. No travel is confirmed until you accept a supplier’s quote and complete that supplier’s (or booking partner’s) contracting and payment process.

You agree not to submit unlawful, misleading, or infringing content through forms or correspondence.

5. Partner bookings & third-party terms

If we introduce you to an operator, advisor, or booking rail (including ATI products fulfilled via Outside Agents where applicable):

• Any booking is a contract between you and that third party (and/or their host agency), not a contract in which Safari Awaits is the safari supplier;
• Deposits, cancellation schedules, change fees, travel protection, and liability waivers are governed by their terms;
• We are not responsible for supplier performance, camp conditions, guiding quality, flight operations, or destination events, except to the extent a separate written agreement with us expressly says otherwise.

Always read the supplier’s terms before paying.

6. Pricing estimates & quotes

Budget bands, “from” prices, estimators, and sample itineraries on the Site are illustrative planning tools. They:

• May be outdated or incomplete;
• Do not guarantee availability or lock rates;
• May exclude air, park fees, conservation levies, insurance, visas, tips, or other items unless expressly included.

Official quotes come from partners based on live availability, season, and exchange rates. Confirm inclusions in writing before you pay anyone.

7. Optional planning / concierge fees

We may, in some cases, charge a transparent planning or concierge fee for complex planning work. If we do:

• The fee amount and refundability will be disclosed before you pay;
• The fee is compensation for our advisory / planning time — not a deposit toward lodges or airfare;
• Supplier trip funds still go to the supplier / approved booking rail, not into a general Safari Awaits trip account held on this Site.

If no planning fee is disclosed and agreed, your use of standard matching does not require one.

8. Affiliate & commercial relationships

We may earn advisor commission or referral compensation when you book through partners we introduce. That compensation is typically paid by the supplier or host rail and, for equivalent land products, is not intended to increase your land rate (rate parity as described in our commercial disclosure).

Featuring sample itineraries or group departures from a primary rail (including African Travel Inc. Classic / Concierge style products where shown) does not make Safari Awaits the operator of those departures. See the Affiliate & Commercial Disclosure for primary-rail wording.

9. Acceptable use

You agree not to:

• Scrape, harvest, or systematically copy the Site in bulk without our written consent;
• Interfere with Site security or other users;
• Use the Site to spam, phish, or misrepresent your identity;
• Reverse engineer non-public aspects of the Site except where law allows;
• Use our content to train machine-learning models for commercial redistribution without written permission.

We may suspend access if we reasonably believe you violated these Terms.

10. Intellectual property

The Site’s original content, design, compilation, and branding (including “Safari Awaits” and related marks) are owned by RM Ventures LLC or its licensors. You receive a limited, non-exclusive, non-transferable license to access the Site for personal travel-planning use.

You may not republish our guides for commercial use without written permission. Photography may be owned by us, licensed from partners, or used under other permissions; credits appear on Photo Credits. Partner brand names remain their property.

11. Disclaimers

The Site and our matching desk are provided as is and as available. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not guarantee wildlife sightings, weather, migration timing, or specific camp experiences;
• Destination information can change (park rules, fees, safety conditions);
• We do not control third-party suppliers or booking rails.

Some jurisdictions do not allow certain disclaimer limits; in those places, our disclaimers apply to the fullest extent allowed.

12. Limitation of liability

To the maximum extent permitted by law, RM Ventures LLC and its officers, directors, members, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Site or reliance on matches or content.

Our total liability for any claim arising out of or relating to the Site or these Terms will not exceed the greater of (a) USD $100 or (b) the total fees you paid directly to RM Ventures LLC for planning services in the 12 months before the claim (excluding amounts you paid to suppliers for travel).

These limits do not apply where prohibited by law (including liability for fraud or willful misconduct, or certain statutory rights that cannot be waived).

13. Indemnity

You agree to defend and indemnify RM Ventures LLC against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, your breach of these Terms, or your travel contracts with third parties — except to the extent caused by our willful misconduct.

14. Governing law & disputes

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law rules.

Informal resolution first: Email rom@illuminateavenue.com with “Legal Dispute” in the subject and a brief description. We will try to resolve the issue informally within 30 days.

Binding arbitration: If not resolved, except for small-claims matters you may bring individually in small-claims court, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Clark County, Nevada, unless we agree otherwise or the AAA rules require a different location. You and we waive class actions and class arbitrations to the extent allowed by law.

Either party may seek injunctive relief in court for intellectual-property misuse.

15. Changes

We may update these Terms by posting a new version on the Site and revising the “Last updated” date. Material changes apply going forward. If you continue using the Site after changes take effect, you accept the updated Terms where permitted by law.

16. Miscellaneous

• If any provision is unenforceable, the rest remains in effect.
• These Terms plus the Privacy Policy and posted commercial disclosures are the entire agreement regarding the Site, unless you sign a separate written planning agreement with us.
• We may assign these Terms in connection with a reorganization or sale; you may not assign without our consent.
• Failure to enforce a provision is not a waiver.

17. Contact